Location: Liverpool St, London
Sector: Banking/Finance
Salary: £26.00 per hour
Job Description:
Your main responsibilities will include:
• Based in the London office, required to provide first-level IT technical support to staff locally in London, and to global locations.
• Staff a global first-level helpdesk hotline function ensuring end-user client calls are answered, investigated, and resolved in a timely manner.
• Liaise with other Systems support personnel within our global support model to always ensure adequate coverage for the global helpdesk hotline.
• Assist with the implementation of Systems Projects/Upgrades as required.
• Develop and document technology operational procedures and equipment.
• Act as liaison between Systems technical staff and end-users during troubleshooting, escalating as needed.
Projects and Training
• Focus on client satisfaction by meeting service level agreements.
• Participate in local and global technical projects, upgrades and software rollouts as required.
• The role may involve liaising with hardware vendors for break-fix.
“Having returned after a one year trip to Australia I was placed by CARA in a temporary role in banking in Canary Wharf. After three months, I was offered a permanent position. I found the team at CARA approachable and extremely helpful on both a professional and personal level. CARA is not just interested in the happiness of their clients but also in the welfare of their candidates.”
Nadia – Relationship Manager, Canary Wharf
“When our Health and Safety Administrator decided to leave us to go to Australia we thought it would be impossible to replace her. Thanks to CARA Personnel we had a short list and an offer made within the month. They didn’t waste our time with endless CVs and their fee was very competitive .”
Mr Sanushka – Kings Cross